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Ready to join an organization where you can make an extraordinary impact every day?

It is no secret that lives are changed forever at HEAR Wisconsin. Founded in 1926, the state-wide nonprofit organization helps infants, children, and adults who are Deaf or hard of hearing by providing the support and services they need to live full, successful lives. Each year HEAR Wisconsin provides critical services to thousands of individuals through its Kellogg Child & Family program; Audiology Clinic; Assistive Technology Center; Adult Day Service program; and Mobile Audiology Clinic.

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HEAR Wisconsin is seeking a motivated individual to join our team as an Assistive Technology Associate. This is a part-time position and fully onsite at our West Allis facility.

Responsibilities:

  • Serve as the primary contact for assistive technology and hearing aid accessories.

  • Provide demonstrations of ATC products to educate and assist customers.

  • Process hearing aid battery orders using the Forward Card system.

  • Act as a consultant for the TEPP voucher program, assisting customers with eligibility and applications.

  • Maintain and update customer records in the Salesforce database.

  • Complete customer orders, including invoicing, shipping, and handling returns or exchanges.

  • Unpack and organize inventory, including special-order items.

  • Enter TEPP/TAP applications and process vouchers and orders.

  • Respond to customer inquiries via phone, email, and videophone.

  • Offer technical support and troubleshooting assistance for assistive technology products.

  • Conduct home visits when necessary to assist customers with technology setup or troubleshooting.

  • Attend resource fairs to present assistive technology products when necessary.

  • Ensure a clean, organized, and professional workspace.                                 

Qualifications:

  • High school diploma or equivalent.

  • Experience in customer service, retail sales, or assistive technology preferred.

  • Strong communication and interpersonal skills, with the ability to engage and educate customers.

  • Ability to learn and demonstrate a variety of assistive technology products.

  • Proficiency in basic computer applications and customer relationship management (CRM) software (Salesforce experience preferred).

  • Strong organizational skills and attention to detail.

  • Ability to handle multiple tasks and work effectively in a fast-paced environment.

  • American Sign Language (ASL) proficiency is a plus.

Email or send your resume to:

Carson Miller
Human Resources Generalist
HEAR Wisconsin
10243 W National Ave
West Allis, WI 53227
cmiller@hearwi.org